Refund policy

RETURN & REFUND POLICY

We hope every little parcel from The Curious Mail Club arrives safely and makes you happy.

Because our mail editions are small-batch collections of illustrated and stationery pieces, we don't usually accept returns simply because you've changed your mind.

But if something goes wrong with your order, please don't worry.

DAMAGED OR INCORRECT ORDERS

If your parcel arrives damaged, an item is missing, or you've received something different from what you ordered, please email us at:

thecuriousmailclub@gmail.com

Please include your order number and, if possible, a few photographs of the parcel or affected item.

We'll look into what happened and work with you to find a suitable solution, such as a replacement or refund where appropriate.

REFUNDS

If a refund is approved, it will be sent back to the original payment method used for your order. The time it takes to appear may depend on your payment provider.

LOST PARCELS

If your parcel seems to have disappeared somewhere along its journey, let us know. We'll check the tracking information and work with the courier to investigate.

Please remember that delivery problems caused by an incorrect or incomplete address provided at checkout may not be eligible for a refund or replacement.

A LITTLE NOTE

Every Curious Mail edition is made with care, and sometimes tiny differences in colour, paper or printing can happen between the artwork you see on screen and the piece that arrives at your door. These small differences aren't considered defects.

If you're ever unsure about something, just email us. We'd much rather hear from you than leave you wondering.

thecuriousmailclub@gmail.com